A1 Discovering Your Ability
A2 Technical Knowledge Versus Handling People
A3 How Emotions Affect Behavior
A4 What People Will Do And Will Not Do
A5 How To Handle An Argument
B1 Losing Attention
B2 Taking The Sting Out Of Criticism
B3 Are We Really Salesmen
B4 Keep In Step With Your Listener
B5 You Are Worth Half A Million
